Privacy Policy

Melwood Furnitures (Pvt) Ltd (“we”, “us”, “our”, or the “Company”) operates the website www.melwoodfurnitures.lk and is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Browse our website

  • Place an order for a product

  • Subscribe to our newsletters

  • Contact us for support or inquiries

This may include:

  • Identity Information: Name, title, gender, date of birth

  • Contact Information: Email, phone number, billing and delivery address

  • Payment Information: Card or bank account details (processed securely through third-party providers)

  • Technical Information: IP address, browser type, device identifiers, cookies

  • Usage Data: Page visits, interactions, search data, and time spent on the site

  • Profile Data: Order history, preferences, and survey responses

  • Marketing Preferences: Your preferences for receiving promotional content

2. How We Use Your Information

Your data may be used for the following purposes:

  • Order Fulfillment: To process and deliver your purchases

  • Customer Support: To assist with your queries and orders

  • Payment Processing: To verify transactions through secure payment gateways

  • Marketing: To send you updates, offers, or newsletters (if you opt in)

  • Legal Compliance: To comply with legal obligations or protect our rights

  • Analytics: To improve our services, website functionality, and user experience

You may opt out of receiving marketing materials at any time by clicking “unsubscribe” in our emails.

3. Sharing of Information

We do not sell your personal data. We may share your information only with:

  • Trusted Third Parties: Such as logistics partners for delivery and payment processors

  • Legal Authorities: If required by law or to protect our legal interests

  • Internal Use: For customer service, data analysis, and operational improvements

Any sharing will be limited to the purposes outlined above and conducted with strict confidentiality and compliance.

4. Security

We implement reasonable security measures including:

  • Secure servers with firewalls

  • SSL encryption where applicable

  • Regular reviews of our data handling practices

However, no method of transmission over the internet is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality

  • Remember user preferences

  • Analyze usage patterns

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your experience on the site

6. Your Rights and Choices

You have the right to:

Access and correct your personal information

Withdraw consent for marketing communications

Request deletion of your data, where applicable

To exercise these rights, contact us at [info@melwoodfurnitures.lk].

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of the website after changes constitutes your agreement to the updated terms.

8. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

Melwood Furnitures (Pvt) Ltd
Email: info@melwoodfurnitures.lk
Phone: +94 71 9742153
Website: www.melwoodfurnitures.lk

Last Updated: [06.06.2025]

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